The app that puts you in control of your complete guest experience
Your guests want to see more, feel more and experience magical moments worth writing about. They want the hassle-free, the handheld, the unforgettable and they want it fast. On demand. On their terms.
The guest experience geeks
We believe that technology can transform the guest experiences of the future. And we’d like yours to lead the way.
Engage your guests with push notifications. Use them to set up reminders or promote special offers or events.
They can contain a message, pictures or link to a web page or a feature of your app.
Places of Interest
Guide your guests to the best sites, activities and eateries through the power of your app.
Giving your clients all the information about nearby places of interest means that you don’t have to make assumptions about what they’ll be interested in; like whether they would prefer a McDonald’s to a Michelin star!
Instruction manuals are a thing of the past, and often people would sooner look up Youtube when they come across a difficulty that requires instructions or guidance.
With the power and ease of video guides, you can instruct your guests on absolutely anything you want (but probably best that it relates to your property!). Simply record the video on your phone or camera, and upload it to your app.
Today’s guests prefer to communicate via their mobile devices.
Let your guests contact you directly from the app with Loop Messenger™ and order frequently requested items for their room using Loop OnDemand™. Engage your guests and build an emotional connection with them to increase satisfaction. Receive guest requests directly in your Loop Inbox™ and reduce calls to the front desk for frequently-requested items.
Bubbl is an iOS and Android app plug-in and SDK with a sophisticated, highly accurate, geofence activation cloud-based campaign and analytics platform.
As a business, you can benefit from the mobile phone explosion and connect with a previously unreachable audience, knowing exactly where they are when you target them. They retain their privacy and you get dynamic communication and endless opportunities to build and improve your brand’s profile.
When your guests are away from home, they’ll want to be able to stay in touch with family, and continue to have immediate access to literally millions of cat videos.
Put your Wifi name and password in your app, so that your guests can easily find it – all they have to do is copy and paste the password to get connected.
You can also let them know about all the nearby public Wifi hotspots, so that they can stay connected even when out and about.
Mobile Booking: Commission-free
While your app is incredibly useful to your guests during their stay, it also represents your property for prospective clients – they can download it and check out everything you have to offer.
Make booking your property as easy as falling off a log, and you give anyone researching holiday homes little reason not to just book right away, from within your own Criton app.
TripAdvisor Review Integration
Encourage your guests to leave you a TripAdvisor review by putting your profile at the heart of your app.
It’s much more personal than an anonymous follow up email, and will guarantee you more reviews than ever before. We can even help you track them down if they give you a bad review.
(OK — that second part isn’t true).
Custom Page: Build your own feature
Cannot find the feature you are looking for? Use our custom page to create your own! You can add any type of content – text, images, slider, attachments, buttons and more.
Julie Grieve ran a luxury serviced apartment business in Edinburgh called Lateral City prior to founding Information Apps. When setting them up, she created a guest information book, which took a significant amount of time and money and yet as soon as it was printed and in the apartments, she realised it was out of date as a local restaurant had closed down.
Furthermore, one of the beautiful locations in the group was proving a little tricky for guests to find, as its entrance was set back from the main street. No matter how detailed the instructions were, guests often said things like “Oh, I didn’t notice that email”, or “I couldn’t find your message and I didn’t want to use my data”.
At the same time, she had re-written instructions for the boiler in her holiday home because guests found it difficult to operate. She wondered if there was a way she could make a video of how to use it and if she made it where would she store it and what might that costs?
This led her to look for an innovative way to help her guests have the information they needed at their fingertips, and Criton, the app builder for the hospitality industry, was born.
If you need marketing support for your hotel or tourism business please visit our partners tourismmarketing.agency